© 2019 by my mini label.

 

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FAQ

At My Mini Label we are always interested in happy customers. You are more than welcome to contact us if you have any questions about below terms of conditions or if you have other enquiries.

MyMiniLabel.com is owned and run by My Mini Label, VAT no. DK36 21 01 92 (after this mentioned as My Mini Label)

My Mini Label

Kløverprisvej 43, 2650 Hvidovre

Denmark

E-mail: myminilabel@gmail.com

Phone: +45 28491668

These terms of conditions are automatically accepted when you make your purchase so we recommend you read them before ordering.

General Terms

To make a purchase at myminilabel.com you must be over 18 years old and be in the possession of a valid payment card/credit card. If you are not 18 years old you can still make a purchase as long as you have received your legal guardian's full acceptance and are within the legal right to make the purchase. Under the term Payment in FAQ you can see which payment methods are accepted.

When you make your order/make the payment you will receive an email with a reception of your order with all relevant informations. The order confirmation is made manually after your order is registered. First when order confirmation is received a binding purchase agreement is concluded.

My Mini Label reserves the right to cancel an order as a result of any typing error, technical problems, sold out goods or similar.

 

Prices

All prices on myminilabel.com are shown in Danish Kroners (Kr.) and includes Danish applicable tax of 25%. Under each product description when have converted to the approximate Euro price. Please note this can only be used as a guide line as your bank will convert the exact price of your purchase and My Mini Label can not be hold responsible for this or any fees that might be added.

Payment

When making a purchase at myminilabel.com you can use following payment methods:

  • VISA

  • Mastercard

  • American Express

Delivery

We will normally send your order within 1-3 working days after order is placed.

Packages are normally send by Postnord or GLS (Business Parcel) depending on destination. We send to a droppoint near you or your home address depending on the destination. If you are not present at your home address to receive your package during daytime (h. 9-17) we kindly advise you to choose a business address as alternative delivery address (your work place or similar - remember to add attention name).

Delivery time depends on destination.

You will receive a tracking no. right after your parcel has been dispatched. Pls. note parcels can not be tracked before after first pick up scan (this can take up to 1 day depending on time of dispatch). 

My Mini Label can not be hold responsible for any delay in delivery of your parcel caused by GLS/Postnord.

Should you receive a damaged parcel it is very important you contact us immediately via Email.

Pls. contact us if you have any questions. 

  

Shipping Cost:

Zone 1 (Germany, Netherlands, Sweden, Belgium, France, Luxemburg, Poland) - Shipment Cost:

68 DKK Kr. (approx. 9€)

Orders above 1299 DKK Kr. (approx. 174€) - Free

Zone 2  (Finland, United Kingdom) - Shipment Cost:

98 DKK Kr. (approx. 13 €)

Orders above 1299 DKK Kr. (approx. 174€) - Free

Zone 3 (Portugal, Italy, Hungary, Switzerland, Spain, Austria) - Shipment Cost: 

160 DKK Kr. (approx. 21€)

Orders above 1299 DKK Kr. (approx. 174€) - Free

If your country is not mentioned in above zone list please feel free to contact us on email and we will get back to you with the shipment cost.

Local charges may occur (local taxes, import charge, custom duty etc.). These charges are on customer's own expense and My Mini Label can not be hold responsible for these. If you have any doubt please contact your local custom office before ordering.

Return Policy

If you wish to return your purchase please inform us by email no later than 14 days after receiving your purchase.

Please note it is not possible to use your right of return simply by denying to receive your package.

Important: Any return cost are on customer's own expense.

If you wish to return your purchase:

- Please inform us no later than 14 days after receiving your package that you wish to return your purchase.

- Please send back your purchase to us without any delay and no later than 14 days after notifying us your wish to return.

- Please make sure to return your purchase in safe packaging. The goods are your responsibility until they are received at our address.

- Any return parcels must be send with a trackable shipment method. Please keep receipts and tracking no. as a proof of sending back the items.

- We will refund the purchase price ex. shipping cost without any delay and no later than 14 days after receiving your notification for returned purchase. Refund can only be made to the same credit card/payment method as used for purchase. Any refund can only be made after receiving the returned purchase.

In order to get full refund the returned goods must be in same shape and condition as when you received them (new and not used). Please note all original packaging and tags with logo/price are considered part of the product and therefore it's value. Please note any use other than to examining the nature of the type of item and its features is considered "used" and will cause a deduction in refund. My Mini Label will decide the depreciation of value if necessary.

- The shipment cost of original purchase will not be refunded.

Please note My Mini Label can not be hold responsible for lost return packages. This must be handled between customer and the chosen forwarder.

If you wish to return your purchase, parcel must be send to:

 

My Mini Label

Kloeverprisvej 43

2650 Hvidovre

Denmark

Please leave a copy of your Packing list/Invoice in the parcel along with a filled out Return Note - this is send to you along with original purchase.

Pls. contact us if you have any questions. 

Faulty Goods & Claims

If your purchase has an error or defect at the time of arrival please contact us on email as soon as possible and no later than 7 days after discovering the mistake. In your email please carefully explain the problem/error and if possible send us a photo. If possible the product will be replaced or an agreement of deduction in price can be made if found suitable for both parts.

In refer to Danish Sales of Goods Act you have a period of 24 months to make a claim if an error or defect occurs. Any error or defect caused by incorrect or reckless treatment or use of product will not be considered a justified complaint. Please contact us on email as soon as possible and no later than 2 moths after discovering the mistake. In your email please carefully explain the problem/error and send us a photo.

If making a claim, a copy of original invoice (or similar proof that purchase is made at myminilabel.com) must be stated when contacting us as mentioned above. 

If claim is found justified:

If possible the product will be repaired or replaced if the claim is found justified. If the claim can not be repaired or replaced you will receive a refund of original purchase price incl. a reasonable fright cost of claim.

If the claim is not justified: 

If the claim is not justified you are responsible for the shipment cost of claim - including the shipment cost back to you after examination of the claim.   

Please contact us on email, as mentioned above, before you send us a claim and spend time and money on the process.

If you need to send a claim to us, please send to:

My Mini Label

Kloeverprisvej 43

2650 Hvidovre

Denmark

Please leave a copy of your Packing list/Invoice in the parcel along with a detailed description of the problem/claim. We also need all necessary contact information. Please remember to keep a receipt of your shipment cost for documentation if claim is justified.

Please make sure to return the claim in safe packaging. Note My Mini Label can not be hold responsible for lost or damaged packages.

Applicable Law

Should any dispute occur between a customer and My Mini Label this will be settled according to the laws of Denmark.

Personal Data Policy

At My Mini Label we highly value data security and transparency. Our website and webshop function through Wix.com and online payments are made by Stripe.com using a safe SSL certificate.

When making a purchase at myminilabel.com we need following informations about you:

  • Full Name

  • Addresse

  • E-mail

  • Mobile Phone no. (incl. your country code)

All personal data received is strictly confidential and is treated in accordance with consumer and data protection legislation. We collect your data with the single purpose to be able to deliver your goods and never without your permission. Your mobile phone number (incl. your country code) and e-mail address are important in order for you to receive necessary notifications and pick up information about your parcel. These informations are handled by GTX (Global Transport Xpress, www.gtx.nu ) on behalf of Postnord, GLS and/or DHL with the single purpose of passing on delivery informations and notifications to you. In case of any questions for your order we will contact you by e-mail or phone.

Personal data received through a purchase agreement are registret at My Mini Label, VAT-no. DK-36 21 01 92 and kept for five year in accordance to Danish Accounting Act. We have access to personal data registred. We do not keep customer data encrypted. We do not transmit customer data encrypted,

If you sign up for our news letter you automatically agree our terms of use and agree to receive information and sales material via e-mail. Your contact informations will automatically be stored in our contact database If you choose to contact us through e-mail or via the contact form in our website. 

Personal data given to www.myminilabel.com will not be sold to third party, unless this is caused by a reorganization or a sale, or partly sale, of the company. Any passing will happen according to at any time applicable consumer and data protection legislation.

Cookies and other tracking technology 

We use cookies to deliver the services offered on our website and to give you the best user experience possible. Cookies are a small text file used to store information or access already stored information on your computer, smart phone, tablet or similar device. They are necessary in order for a webshop to function. 

You can read more about cookies here:

https://erhvervsstyrelsen.dk/hvad-er-cookies

If you choose to enable use of cookies in your browser certain functions on our website may not work.

Our website and webshop functions through Wix.com. You can read about their privacy polticy and which cookies and tracking technology used here:

https://www.wix.com/about/privacy

You are welcome to contact us on e-mail myminilabel@gmail.com if you have any questions. 

Copyright

All photos and graphic on myminilabel.com, along with original photos on My Mini Label's Instagram and Facebook profile, belongs to My Mini Label. If you wish to use our material on a blog, Instagram profile, in articles etc. you are very welcome to do so as long as My Mini Label is mentioned by name and with a link to www.myminilabel.com.

 

Always feel free to contact us with your inquiry if high resolutions pictures are needed. 

 
 
 
 
 
 
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